If you wish to cancel your order before your order has been sent, please contact us immediately and we will refund you in full without delay.
All refunds will be issued immediately but may take a few working days to appear on your card statement. For your convenience, you can email to [email protected] claim a refund.
If you have placed an order but not collected the key or game account, we can refund and let you cancel the order, but we may keep a €1 administration fee due to the fees we must pay in order to refund you. If your payment has only been authorised (not charged) then there is no refund fee, and we simply void your authorisation.
All purchases made on websites or mobile applications are final. Purchased User Accounts are non-returnable and non-refundable, provided, however, that if a User Account does not function, we may, in our sole discretion, either refund you the User Account purchase amount or replace the defective User Account with an alternative User Account or with products or services of equal value. If you have any questions or problems with your order, please contact [email protected]
We offer a lifetime guarantee period in which thegamezone.net replaces or refunds any product damage or disfunction caused by the producer of the product. In practice, we often replace or refund products beyond lifetime due to a fault of our own.
If you experience any difficulties with the product code you have purchased, please contact us with a description of your problem, accompanied by screenshot evidence. It might take a few days to process your request since we may have to contact our suppliers.
If we investigate your complaint and find that there is a fault with the activation code, we will replace it or refund it, whichever you prefer. If you request a refund, we will refund you in full. We never leave our customers without a working code, account, or a full refund.
For game and software codes, once the code has been delivered and activated by the customer without fault, there is no return or refund of any kind, unless the product license becomes faulty at a later date, due to the fact we have no way to re-sell the code since the code is permanently activated to your account. Our warranty extends only to the license code itself. If you have technical difficulties with your installed software, you must contact the manufacturer for technical support, since our website only deals with ensuring the succesful activation and redemption of software & game codes purchased on our website.
thegamezone.net reserves the right to cancel any incoming order which it might believe to be of a suspicious nature (such as unauthorised / suspected fraud payments etc.). In this case we issue a full refund.
At our discretion, we can cancel orders for customers if the key has not yet been collected or created game account via our online system. You may be charged a small fee by the payment provider if you request a cancellation from us due to changing your mind or making an error when ordering. We will do our best to make our customers happy and swap the product or correct any error.
We cannot cancel orders if you have already received and activated the code or game account, as there is no way to re-sell that item.
We cannot cancel or refund an order, just because you don’t enjoy / like the product. Once you activate the code or use the game account, it is permanently binded to your account, therefore we cannot refund you if, for example, you simply don’t enjoy the game you purchased.
If you want to cancel a pre-ordered product, the refund will only be processed on the day after the release date of the game. Regrettably, we must do this to prevent pre-order fraud.
We cover this charge for you only if the failure to complete the order is our fault. – Store credit avoids this charge. By requesting a refund to your payment account you are agreeing to cover the merchant services fee. (unless the fault for non-completion of the order is ours).
14. Your Refund and Cancellation Rights once product code is activated:
By agreeing to these terms and conditions, you hereby consent to THEGAMEZONE.NET providing you with your purchased CD Keys, Code Or game account as soon as your payment arrives or any such time it deems appropriate, which may be before the end of the cancellation period provided for by The Consumer Protection (Distance Selling) Regulations 2000, as amended by The Consumer Protection (Distance Selling) (Amendment) Regulations 2005, (collectively, the ‘Regulations’) (the cancellation period under the Regulations is normally up to seven working days from the day after the contract was concluded, although this can be extended in some circumstances). In agreeing to this term when collecting the key, you agree to waiver your right to cancel this service and claim a refund as per the Regulations as soon as you have activated the product key, code or use the game account you purchased.
If, in the unlikely event you receive a key that does not activate your game, or you experience any problem with activation, we guarantee the product by ensuring you either receive a working code, or a full refund. Simply sende mail to [email protected] and we will investigate the key or game account for you.
We may ask for screenshots of the error to assist us in investigating your case. Once we have received your ticket, we will reply promptly offering a solution, or if we cannot solve your issue due to the key being faulty, we will refund you.
About the game account warranty Policy List;
Never change the account’s email or password.
Never share your account details with anothers.
Never try to install the game to ANOTHER Console.
You must play the game from your personal account.
You can only Install the game one console at ONE time.
If your console change, If your console corrupted or broken, it is not our responsibility to do so.
You need to start to download the game within 48 hours.
If any of these above-numbered rules is violated, you accept that you have lost your guarantee for your game account.
Users are also responsible for the agreement on the https://www.thegamezone.net/terms-and-conditions page for titles that are not mentioned in this agreement on Refund.
