RETURN & REFUND POLICY
We cover this charge for you only if the failure to complete the order is our fault. – Store credit avoids this charge. By requesting a refund to your payment account you are agreeing to cover the merchant services fee. (unless the fault for non-completion of the order is ours).
14. Your Refund and Cancellation Rights once product code is activated:
15. Refund Process
Kindly submit a request on [email protected]
We ONLY will process your refund request if it satisfies our eligibility criteria:
16. Warranty Policy
If, in the unlikely event you receive a key that does not activate your game, or you experience any problem with activation, we guarantee the product by ensuring you either receive a working code, or a full refund. Simply sende mail to [email protected] and we will investigate the key or game account for you.
We may ask for screenshots of the error to assist us in investigating your case. Once we have received your ticket, we will reply promptly offering a solution, or if we cannot solve your issue due to the key being faulty, we will refund you.
About the game account warranty Policy List;
If any of these above-numbered rules is violated, you accept that you have lost your guarantee for your game account.
Users are also responsible for the agreement on the https://www.thegamezone.net/terms-and-conditions page for titles that are not mentioned in this agreement on Refund.